New York Sports Clubs

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Reviews

• Frank

  Apr, 06 2018
  ★ ☆ ☆ ☆ ☆
  DO NOT SIGN UP FOR THIS GYM! They charge you unneccessary fees at random times and do not have an explanation for them, and then they don't refund you for them! They also randomly increased the monthly dues by $10 without any notice or explanation. I went in to cancel my membership in the end of December and I asked the employee if I was going to be charged my yearly fee (which is on January 6th every year) and he clearly said NO. I was then charged my yearly fee, meaning I was lied to. I was also told by the gentleman that I was going to be charged another month's fees as part of the cancellation process, plus a $15 charge. I just found out that this isn't true either, and that it's going to be a $30 charge instead. So I went from thinking I was going to pay $45 to having to pay $100 just to cancel, even though I was told differently. I then went in to speak with someone, and the girl there told me that she overheard the original conversation I had with the employee to cancel my account, and she remembers him telling me there will be no yearly fee and that it is only an additional $15 to cancel. She then says that she can't do anything about it even though she knows I was told the wrong information.
  
  Now for the actual gym: I hope you don't like using machines if you're interested in this gym, because they are always out of order and don't seem to get fixed for a while. The basketball is often closed for other events and clinics, so make sure you check that out. Some of the lockers are broken and don't close/open properly.
  
  Since I signed up in 2015, this gym has done nothing to improve the experience. They have only taken things away. They don't supply towels anymore (something they did when I signed up), they don't allow a guest anymore (something they did when I signed up), they don't fix broken machines, they have just one squat rack for the entire gym, plus many more issues. This gym has done nothing but charge more and more money and take away every feature that caused me to sign up in the first place.
  
  PLEASE SIGN UP FOR A GYM ELSEWHERE!

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